Shipping policy

Please read the following Shipping Policy carefully as it outlines how we handle the delivery aspects of purchases you make on this website.

As Sip & Pearl Private Parties and Sip & Pearl Workshops (“events”) are services that we deliver to you, there are no physical products that are shipped to customers. The Booking Confirmation that we send to you acts as your virtual ticket, and all event related communication is delivered electronically via email and / or SMS.

Confirmation and Delivery Method

Upon successful completion of your booking, you will receive a Booking Confirmation via email or SMS, depending on the contact information provided during the booking process. The Booking Confirmation serves as both your ticket and proof of purchase for the selected event.

Delivery Time

The Booking Confirmation will be sent to you immediately after your booking is confirmed. In most cases, you can expect to receive it within a few minutes of completing your booking. However, please allow up to 24 hours for the email or SMS to arrive due to possible network delays or technical issues.

Communication Updates

From time to time, we may also send you reminders and updates regarding the upcoming events you have booked. These reminders may include important event details, change in schedule or any other relevant information related to the event. These updates will be sent to the email address or mobile number provided during the booking process.

Email and SMS Delivery

We strive to ensure the timely delivery of all communication. However, please note that the actual delivery of emails and SMS messages is reliant on external service providers, and we cannot guarantee delivery to your inbox or mobile device. Factors such as spam filters, network issues, or incorrect contact information provided by you may affect the successful delivery of our messages. Therefore, it is important to ensure that the contact information provided during the booking process is accurate and up to date.

Support and Assistance

If you encounter any issues or have not receive your Booking Confirmation within 24 hours, please contact us immediately. We will gladly assist you in resolving any problems and ensure that you have the necessary information for attending the relevant event.

Reschedules, Cancellations and Refunds

For reschedules, cancellation and refunds, please refer to our Refund Policy.

Changes to this Shipping Policy

From time to time, it may be necessary for us to revise this Shipping Policy. We may notify you about changes by posting an updated version on this site.

We hope that this Shipping Policy clarifies our procedures and ensures transparency of our business practices. If you have any further questions or concerns, please do not hesitate to contact us at info@sipandpearl.com.